Shipping & Delivery Policy
Updated 12 October 2026
This Shipping & Delivery Policy explains how Padmavathi Enterprises (“we”, “us”, “our”), an authorised Swaraj tractor dealer in Thanjavur, Tamil Nadu, processes bookings and delivers tractors to customers who book through this website. It should be read together with our Terms and Conditions and our Cancellation & Refund Policy. By making a booking, you agree to this policy.
Booking confirmation and processing
The amount you pay on this website is a booking amount towards your chosen tractor, or a payment against a bill that we have sent you. It is not a delivery charge.
Your booking is processed once your payment is successfully received. The final price, availability, and any additional charges are confirmed by our team.
Once your booking has been accepted, our team will contact you on your verified mobile number within 24 hours to confirm the model, the amount payable and the next steps.
If you have not heard from us within 24 hours, please call us on the number listed on this website. You may also call us at any time before or after booking.
Delivery timeline
Most tractors are delivered within approximately one week of booking confirmation. This is an estimate, and some deliveries may take longer.
We will give you an expected delivery date when your booking is confirmed, and we will inform you if that date changes.
Delivery timelines are estimates and do not constitute a guarantee. We will make reasonable efforts to deliver within the estimated time.
Factors affecting delivery
The time taken to deliver your tractor depends on several factors, including:
- the date and time of your booking;
- the availability of the model and variant you have chosen;
- the time taken to receive the remaining payment and to complete the required documents;
- registration, insurance and other statutory formalities;
- your finance arrangements, where applicable (see Financed purchases);
- the delivery location and road conditions;
- public holidays and non-working days; and
- the accuracy of the details you provide, and your availability when we contact you.
Financed purchases
If you are financing your purchase through a bank or finance company, delivery depends on the lender’s approval and release of funds. These follow the lender’s own process and timelines, which we do not control.
Please call us to discuss finance options. We will tell you which documents are required and plan the delivery date with you. The decision to approve a loan rests solely with the lender.
Delivery arrangements and charges
The place and manner of delivery are discussed and agreed with you before your tractor is dispatched.
Any transport or related charges are communicated to you in advance. No additional charge is applied without your agreement.
Inspection on delivery
Please inspect the tractor, its serial numbers and its documents when you receive it.
If you notice any damage or discrepancy, please inform us immediately so that we can address it. Any issue should be raised at the time of delivery or as soon as possible afterwards.
Customer responsibilities
You are responsible for providing accurate contact and address details, keeping your registered mobile number reachable, and providing the documents we request within a reasonable time. Delays caused by incomplete or incorrect information may extend the delivery timeline.
Delays
We will make reasonable efforts to keep you informed of any delay. We are not responsible for delays caused by factors outside our reasonable control, including those described under Factors affecting delivery and Limitation of liability.
Limitation of liability
We are not liable for any delay or failure in delivery caused by events beyond our reasonable control, including natural disasters, severe weather, strikes, disruption to transport, government or regulatory action, and manufacturer or supply delays.
Cancellations and refunds
Cancellations and refunds are governed by our Cancellation & Refund Policy.
Changes to this policy
We may update this policy from time to time. The latest version is always published on this page, and changes apply to bookings made after the update.
Contact
For questions about your booking or delivery, please contact:
Padmavathi Enterprises
Plot 8 & 9, Parisutham James Nagar
Surakottai, Thanjavur Pattukkottai Road
Thanjavur, Tamil Nadu 614904
Phone: +91 97519 69922
Email: pesalestnj@gmail.com
Monday – Saturday: 9:00 AM – 6:00 PM
Sunday: 9:30 AM – 1:30 PM